The “I NEED HELP” button is available if you need help with onboarding at any stage. Clicking this button will open a customer support ticket, and someone from the team will contact you to provide assistance.

Example is based on Apple iOS

To submit a ticket, we’ll need you to provide the following information:

• Your member/subscriber ID (this can be found on your insurance card. If you don’t have access to your member/subscriber ID, please contact your insurance company directly and they can provide it to you)
• Your name
• Your email address
• Who invited you to the app (your insurance company, your hospital, or other)
• Your date of birth
• Your phone number

Once all of this information is filled in, you’ll click ‘continue’ in the upper right-hand corner (highlighted in red). 

Example is based on Apple iOS

NOTE: Before submitting your ticket, you must consent to sharing your information with us by clicking ‘Agree’ at the top right-hand corner of your screen (highlighted in red). Tapping agree will submit the ticket to us, and we will contact you directly. 

Example is based on Apple iOS