Sometimes the app has trouble downloading the videos because of slow streaming speeds. Please make sure your phone is connected to the internet, either via wi-fi or a strong cellular signal.
Articles in this section
- I am on an Android device and am having trouble entering my birthday
- I’m unable to sign into the app on my phone and tablet at the same time.
- The videos won’t load on my phone
- My steps aren’t tracking on my Android device
- I’m unable to talk on the phone and use the app at the same time
- I see an “Error: Timed Out” message
- I can’t hear sound on the videos