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Troubleshooting

If you are having any technical difficulties in using Wellframe, please take a look at some common issues below, or try searching for your issue in the search bar. If your issue is not covered here, please don't hesitate to reach out for us to assist you by emailing help@wellframe.com!

Troubleshooting

  • I am on an Android device and am having trouble entering my birthday
  • I’m unable to sign into the app on my phone and tablet at the same time.
  • The videos won’t load on my phone
  • I’m unable to talk on the phone and use the app at the same time
  • I see an “Error: Timed Out” message
  • I can’t hear sound on the videos

© 2021 Wellframe Inc. All Rights Reserved. Still need help? Contact our Helpdesk at toll free (844) 452-4085 or Email at help@wellframe.com.
Please keep in mind that no communication over the Internet is 100% secure, though Wellframe implements industry best practices to minimize that risk to you and your data. Please do not include any personal health information or other sensitive information in any technical support communications that you send to us.

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