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  • Privacy Policy

    We’ve developed a Privacy Policy that outlines our commitment to protecting your Personal Health Information (PHI) and any other data transmitted through or entered on the Wellframe platform.

    Read the full Privacy Policy here.

    You can also view the policy on the app by tapping the Settings gear ( (rueda dentada) ), then Privacy Policy.

    If you have further questions, send us an email at support.wellframe.com.

  • Deleting My Data

    If you would like to delete your data, please send an email to support.wellframe.com, including the email address you used to sign up for Wellframe. Once your data is deleted, it cannot be recovered. You will no longer be able to connect with your care team through the Wellframe platform unless you open a new account.

  • EULA

    In order to use the app, all users must read and agree to this policy. Read the full EULA here.

    You can always view the policy on the Wellframe app by tapping on the Settings gear button in the top right-hand corner of the Checklist and clicking on “End-User License Agreement”. If you have further questions, send us an email at support.wellframe.com!

  • Adding Password Protection to Your Device

    For the security of your personal health information, we recommend you enable a passcode or Touch ID to unlock your phone. Adding a passcode or Touch ID protection helps ensure that you are the only person who can access your Wellframe app (and all other apps on your phone).

    The passcode is a 4 to 6 digit number that you will type in after the screen goes dark to unlock your smartphone or tablet. The Touch ID is a fingerprint scanner available on many new devices that works just like a passcode. You can add a passcode or Touch ID in the settings app on your device.

    iPhone

    To add a Passcode:

    1. Go to your iPhone “Settings.”
    2. Tap “Touch ID & Passcode.”
    3. Tap “Turn Passcode On.”
    4. Enter a 6-digit passcode – this is the passcode you will enter every time you unlock your phone. If you would prefer a 4-digit passcode or alphanumeric passcode, tap “Passcode Options” to enable custom passcode settings.
    5. Enter your passcode again to activate the passcode on your phone.

    For more information on Passcodes: visit Apple support.

    To add a Touch ID:

    Please keep in mind that before you can set up Touch ID, you need to create a passcode for your device as instructed above.* Then follow these steps:

    1. Go to your iPhone “Settings.”
    2. Tap “Touch ID & Passcode.”
    3. Tap “Add a Fingerprint” (*Note: you can enter more than one fingerprint to unlock your phone).
    4. Follow the instructions on the screen to enable Touch ID to unlock your phone.

    For more information on Touch ID: visit Apple support.

    To add Face ID (iPhone X and higher only):

    Face ID unlocks your phone using facial recognition scanner rather than the fingerprint scanning of a Touch ID.

    1. Go to your iPhone “Settings.”
    2. Tap “Face ID & Passcode.”
    3. Tap “Setup Face ID.”
    4. Follow the instructions on the screen to enable Face ID to unlock your phone.

    For more information on Face ID: visit Apple support.

    Android

    1. Go to your Android “Settings” – it will appear as a gear icon in the apps section of your phone.
    2. In settings, scroll to the section “Lock Screen & Security.”
    3. Select “Screen lock type” you will have a few options to choose from:
      • None: no lock screen.
      • Swipe: swipe up to unlock your phone.
      • Pattern: draw a pattern along a 9-dot grid to unlock your phone.
      • Pin: enter a numeric pin of 4 or more digits to unlock your phone.
      • Password: enter an alphanumeric password of 4 or more characters to unlock your phone.
    4. Select any of the options other than “None” above and follow the instructions to create your lock screen password to enter every time you unlock your phone.

    For more information on Security: visit Android Help.

  • Cookie Policy

    We use cookies to help us improve, promote, and protect our services. By continuing to use the site, you agree to allow us to store and access cookies on your browser.

    For more information, please review our Cookie Policy. Visit this article to read the full Cookie Policy.

    If you have further questions, send us an email at support.wellframe.com!

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