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App Features

  • Daily Checklist

    Each day you will have a list of tasks in your Checklist to complete, which are related to the care program(s) you are currently assigned to. These tasks may include new articles to read, medication reminders that you’ve set, or check-in surveys for you to complete for your care team.
    When you complete the tasks each day, your checklist will refresh and show new tasks the next day. Your care team uses the activity from your checklist to stay connected and up to date on your progress.

    Checklist Sections

    Your checklist will be split into several different sections, depending on the tasks you are due to complete. 

    A screenshot of the checklist in the Wellframe app

    The “+ Add” Button

    • Medication/Health ReminderYou can add new medication/health reminders from this screen by tapping the “+ Add” button at the top right, and selecting which type of reminder you wish to create. 
      Once created, your new medication and/or new health reminders will be viewable and editable in the Profile tab. 
    • Care Program – Additionally, from the “+Add” menu, you can also view our range of available Care Programs and submit a request to enroll in the one(s) you are interested in. 


    NOTE: For more guidance on how to set up reminders, please view this article for steps to create both medication and health reminders. 
    For more guidance on how to view and request enrollment in further Care Programs, please view this article

    “Today” Section

    This section shows any outstanding tasks you have remaining for the day.

    Any tasks related to care program(s) you are enrolled in will show the name of that care program below the title of each task. This makes it easier, especially for those enrolled in multiple care programs, to identify which tasks relate to which program.

    • Step Count: Tap the task to see your live step count tracking automatically. Here you can edit your step goals and edit your step count manually if you do not have automatic tracking turned on. Once you reach your Step Goal for the day, the task will automatically be marked as complete.
    • Medication Reminders: Tap on the reminder, then tap “Yes” or “Yes to All” to acknowledge you have taken your dose(s).
    • Health Reminders: Tap on the reminder, then tap “Complete” to acknowledge the reminder.
    • Articles: Tap on the task to read the article and/or watch any video content to learn more about your health. Once you have completed the task, tap the backwards arrow at the top left of the app to return to the checklist.
    • Check-Ins/Surveys: Tap on the task to open the survey, then tap Start Survey. Your responses will be shared with your care team which will help them have greater insight into how you are doing each day. Once you have completed the survey, tap Return to Checklist.
    • Encouragements: Tap on the task to read the encouragement, then tap the backwards arrow at the top left of the app to return to the checklist.

    “Complete” Section

    • When you have completed a task, you will hear a ding! The task will then leave the top of your checklist and appear at the bottom under the “Complete” section, with a green check-mark next to it.
    • If you’d like to review your overall progress, check out the Progress tab!


    If you forget to do your tasks, don’t worry! Your Daily Checklist refreshes each day at midnight. Even if you forget to record your progress on the app, it is still important to take your scheduled medications, exercise, and eat well!

  • Step Counter

    The app can track the steps you walk in a day automatically. With automatic tracking, your mobile device will track your steps by synching to either the Google Fit or Apple Health app. Setting up this feature is quick and easy! 

    Note: Automatic step counting can only be carried out on the mobile version of our app and cannot be carried out on a tablet. Tablets do not connect to the respective health apps needed for tracking, only mobile devices. If you use both the mobile and tablet versions of our app, you will see your step count data update periodically on the tablet app after you access the mobile app.

    Connect Your Device to Either Apple Health or Google Fit

    1. Open the app and tap the “Step Count” task on the Checklist tab.
    2. Tap on “CONNECT NOW” (or if you are no longer interested, tap on “DON’T ASK ME AGAIN”).
    3. You will then see another prompt asking you to allow Wellframe to connect to the health app on your device (this will be Apple Health for iPhone users, or Google Fit for Android users).
    4. If you wish to enable them to sync, so that Wellframe can count your steps, tap “CONNECT NOW” (or if you do not wish to sync, tap on “NO THANKS”).
    Connecting the app to Google Fit for Android:
    • *Make sure you have the “Google Fit” app installed on your device.*
    • When prompted, select your “Google Account” for your device.
    A screenshot of syncing the app with Google Fit
    Connecting the app to Apple Health for iPhone:
    • When prompted, tapping “Connect Now” will take you to your Apple Health settings where you can toggle on “Steps.”
    • Once you are connected to Google Fit or Apple Health, the steps from those apps will automatically sync to the app.

    Note: If you select “NO THANKS” during the initial connection prompt, you can always connect the app at a later point in time by going to the Profile tab, tapping “Settings” then “Step Count”. From there you can toggle on “Track with the Apple Health app” or “Track with the Google Fit app.”

    A screenshot of syncing the app with Apple Health

    Editing Your Daily Step Goal

    A daily step goal is typically already configured for you when you start a Care Program with step counting. To modify your daily step goal:

    1. Click on your “Physical Activity” checklist item.
    2. Click on the “pencil” icon next to your STEP GOAL.
    3. Enter your updated “step goal.”
    4. Click “SAVE.”

    Note: Your Care Team also has the ability to update your step goal!

    A screenshot of configuring daily step goal

    Manually Adding/Editing your Daily Step Count

    If you connect the app to Apple Health or Google Fit and are tracking your steps using a device that does NOT currently sync with Apple Health or Google Fit, your step count may appear inaccurate. You can update these steps manually in the app to reflect the accurate step count according to your step tracking device.

    If you are not connected to either Google Fit or Apple Health, but would like to record your daily steps from another device, you can add them here as well:

    1. Tap on your “Step count” checklist item.
    2. Click on the pencil icon next to the current step count.
    3. Enter the correct number of steps.
    4. Click “SAVE.”

    Note: You also have the option to revert back to the Google Fit or Apple Health count by clicking the “Revert to….” option in the edit screen, after making a change.

    Viewing Your Step Count Progress

    Checklist Tab

    A progress bar will appear on your daily “Step count” checklist item allowing for “at-a-glance” tracking of your goal. The bar updates each time you reload your checklist. If you click on the checklist item, it will bring you the screen that will show you your current step count and step goal for the day.

    Progress Tab

    To see your past week’s step activity, scroll down to the Step Count widget. This displays a graph of the past 7 days of your step activity. You can also edit your goal from this screen by tapping the pencil icon next to the existing goal on the top right corner of the widget.

  • Progress Tab

    The Progress Tab allows you to track your progress in the app for the following:

    • Checklist item completions.
    • The number of steps and medications taken for the week.
    • Blood sugar levels, blood pressure levels & weight (only if you are enrolled in the relevant program).
    • Delivery date or procedure information (only if you are enrolled in the relevant program).
    • Step Tracking Progress.

    Circle indicator guide:

    • Full Gray Circle: You did not have any reminders/tasks due that day.
    • Full Gray Circle with X: You did have medications to take that day, but you did not mark them as taken.
    • Partial Gray: Percentage of reminders/tasks that have not been completed for that day.
    • Partial Blue: Percentage of reminders/tasks that have been completed for that day.
    • Green Circle with a Check Mark: 100% of your reminders/tasks have been completed for that day.

    Checklist Completion and Medications Taken

    Checklist Completion, and Medications Taken will display your progress for the current day, and the previous 6 days.

    A screenshot of checklist completion and mediations taken

    Step Counter Widget

    You’ll be able to view your progress towards your daily step goal. The graph shows you:

    • Your steps for the present day and the last 6 days.
    • Your total average for the last 7 days.
    • Your step total for the last 7 days in miles.

    Note: If you have not yet configured your Step Tracking, you will not see the graph, but instead a box offering you the chance to set this up (see the image below).

    To configure Step Tracking, click on “Enable Step Tracking” and follow the prompts to configure.
    A screenshot of enabling step tracking

    Once this is complete, the view will change to begin showing the Step Count graph. You can edit your Step Goal by tapping the pencil icon on the top right of the graph, enter a new goal and then tapping the check mark. Your new step goal will begin the next day.

    For further information on how to set up your step counting, you can read through this article here.

    Blood Pressure Widget

    If you are enrolled in a care program that asks you to enter your latest blood pressure reading in a survey, the blood pressure widget on the Me tab will help you visualize and keep track of these. This widget can be expanded for more detail and features related to your readings.

    At a glance, the Progress tab will display a graph of the 7 most recent days you have entered blood pressure readings (dates with no entries will not be displayed). A scale for reading numbers is on the left (Y-axis), and the dates the readings were taken are on the bottom (X-axis).

    A screenshot of the blood pressure widget
    Expanding the Blood Pressure widget

    For a more detailed view:

    1. Tap the forward-facing arrow on the top right of the widget. This will open a full screen tab purely dedicated to your blood pressure history.
    2. You can exit back to the Progress tab at any time by tapping the backward facing arrow on the top right of the screen.

    Expanding the blood pressure widget enables you to:

    • Enlarge the graph to full screen for easier viewing.
    • Scroll back and forth through the graph within the date ranges that you submitted blood pressure readings.
    • Browse a complete list of every blood pressure reading entry you have made.
    • Download and/or share this list of readings (for personal use, or to share with a care team or caregivers).

    Note: You cannot view any readings entered prior to the release of this feature (7/27/2023), and you cannot add any missing readings, or edit any existing readings. If you are no longer enrolled in a blood pressure program, you will still be able to view your previous entries in the widget at any time.

    A screenshot of a more in-depth view of the blood pressure widget

    To enlarge the graph to full screen:

    1. Tap the “expand” icon (small box with 2 arrows pointing opposite directions) on the top right of the widget.
    2. This will spread the graph over the full screen of your device (you will need to turn your device horizontally to view this correctly).
    3. To exit this view and return to the blood pressure widget, tap the backward facing arrow at the top left of the screen.
    A screenshot highlighting how to expand the blood pressure graph

    To scroll back and forth to different date periods within the Blood Pressure graph:

    1. On the date picker at the top center of the graph, tap the backwards or forwards facing arrows on either side to view readings from any date period you have entered them so far. The graph visuals will change to reflect the readings from that date period.
    2. To return to the latest readings graph, tap the forward-facing arrow next to the date period until you can no longer go forward.
    A screenshot highlighting how to scroll through the blood pressure graph

    To browse through the list of all your blood pressure reading entries:

    1. Tap your screen on any of the reading entries listed below the graph and drag your finger upwards or downwards to scroll through the list. The list is displayed in order of latest (top) to earliest (bottom) entry.
    2. You can return to the top of the list by dragging your finger across the screen until you reach the latest entry.
    A screenshot highlighting how to browse your blood pressure entries

    Download and/or share the blood pressure data from the app:

    1. Tap the “Share” button on the middle right of the screen.
    2. Your device will then present options of where you can download and/or share the data (such as saving to your device files or sharing via your email etc.). Note: The options presented will depend on your device settings, and are not controlled by Wellframe.
    3. Once you choose an option, the app generates a CSV file of all the blood pressure data you have entered. This will be saved and/or shared to the option you have chosen.
    A screenshot highlighting how to share your blood pressure data
    A screenshot of different sharing options

    Weight Widget 

    If you are enrolled in a care program that asks you to enter your latest body weight in a survey, the weight widget on the Progress tab will help you visualize and keep track of these entries. This widget can be expanded for more detail and features related to your weight journey.

    At a glance, the Progress tab will display a graph of the 7 most recent days you have entered your weight (dates with no entries will not be displayed), with the weight range on the left (Y-axis), and the dates the entries were made on the bottom (X-axis).

    A screenshot of the weight widget
    Expanding the Weight Widget

    For a more detailed view:

    1. Tap the forward-facing arrow on the top right of the widget. This will open a full screen tab purely dedicated to your body weight history.
    2. You can exit back to the Progress tab at any time by tapping the backward facing arrow on the top right of the screen.

    Expanding the weight widget enables you to:

    • Enlarge the graph to full screen for easier viewing.
    • Scroll back and forth through the graph within the date ranges that you submitted body weight entries.
    • Browse a complete list of every weight entry you have made.
    • Download and/or share this list of entries (for personal use, or to share with a care team or caregivers).

    Note: You cannot view any entries made prior to the release of this feature (7/27/2023), and you cannot add any missing entries, or edit any existing entries. If you are no longer enrolled in a weight management program, you will still be able to view your previous entries in the widget at any time.

    A screenshot of a more in-depth view of the weight widget

    To enlarge the graph to full screen:

    1. Tap the “expand” icon (small box with 2 arrows pointing opposite directions) on the top right of the widget.
    2. This will spread the graph over the full screen of your device (you will need to turn your device horizontally to view this correctly).
    3. To exit this view and return to the weight widget, tap the backward facing arrow at the top left of the screen.
    A screenshot highlighting how to expand the weight graph

     To scroll back and forth to different date periods within the Weight graph:

    1. On the date picker at the top center of the graph, tap the backwards or forwards facing arrows on either side to view readings from any date period you have entered them so far.
      The graph visuals will change to reflect the readings from that date period.
    2. To return to the latest entries graph, tap the forward-facing arrow next to the date period until you can go forward no further.
    A screenshot highlighting how to scroll through the weight graph

    To browse through the list of all your weight entries:

    1. Tap your screen on any of the entries listed below the graph and drag your finger upwards or downwards to scroll through the list. The list is displayed in order of latest (top) to earliest (bottom) entry.
    2. You can return to the top of the list by dragging your finger down the screen until you reach the latest entry.
    A screenshot highlighting how to browse your weight entries

    Download and/or share your weight data from the app:

    1. Tap the “Share” button on the middle right of the screen.
    2. Your device will then present options of where you can download and/or share the data (such as saving to your device files or sharing via your email etc.). Note: The options presented will depend on your device settings, and are not controlled by Wellframe.
    3. Once you choose an option, the app generates a CSV file of all the weight data you have entered. This will be saved and/or shared to the option you have chosen.
    A screenshot highlighting how to share your weight data

    Blood Sugar Tracking 

    If you are enrolled in a biometric blood sugar program, you’ll be able to track your blood sugar levels for the current day and previous 6 days, displaying how they compare to the recommended range.

    A screenshot of tracking your blood sugar levels

    For more information on how to record your blood sugar by connecting your glucometer, see this article.

    Procedure Dates

    Members enrolled in a program specific to procedure/health dates (such as an upcoming or completed surgery) can add, view, and edit these dates within the Progress tab. This ensures the content you receive from your Care Program is in line with the correct stage of your healthcare journey.

    • You can add dates by tapping the pencil icon next to “Enter Date”, then scrolling through the date picker to select the correct Month, Day, and Year.
    • You can also edit these dates afterwards by tapping the pencil icon next to the currently displayed date.
    Several screenshots of managing your procedure or health dates

    Maternity Program

    For members in the maternity program, you’ll be able to track progress and make updates. You’ll be able to update pregnancy status (whether currently pregnant or delivered), add/update your due date, or unenroll from the program.

    When the “My Pregnancy” widget on your Profile tab displays a red circle notification, you can tap this and enter the relevant dates of your pregnancy whether you are currently pregnant (Due Date), or if you have already had your baby (Delivery Date). Entering these dates accurately will make sure you receive the most relevant program content in relation to the stage of your pregnancy journey.

    Note: If you have NOT yet delivered, please DO NOT enter a Delivery Date. Content delivered for your personal experience is driven off the dates entered in this section.

    Organizing the Progress Tab

    The Progress tab provides you with an option to rearrange the order that your health progress widgets are displayed, so you can prioritize which are the most important to you! 

    Note: You cannot remove any of the widgets. Additionally, if you are enrolled in a date-based program (such as maternity or medical procedure programs), you will not be able to move the “dates” widget and it will remain at the top of the Progress tab until that program has ended.

    To reorder the Progress tab widgets:

    1. Open the Progress tab, and tap the “filter” icon on the top right of the app. This will display a list of widget titles, with triple bar icons to the right of each title.
    2. Press and hold the triple bars icon on the widget you would like to reorder and drag it into the spot you wish it to move to.
    3. Once you are happy with the newly arranged order, tap SAVE at the bottom of the app.
    4. This will return you to the Progress tab, where you will see all your health widgets in your newly chosen order.
    A screenshot of reordering your widgets in the app
  • Glucose Monitoring

    Members with diabetes may be able to participate in Wellframe Diabetes and Blood Glucose Biometric care programs. In the app, you’ll be able to monitor your blood sugar, and access insight into trends to discuss with your Care team to better manage your blood sugar.

    Note: Not all app sponsors support the Glucometer Integration. If you are unsure if this is a supported feature for you, please contact your care team in the app by using the chat feature to learn more.

    Connecting Your Device to the App:

    When the glucometer integration is enabled, and if you are enrolled in a blood sugar biometric program, you will be prompted to pair your device. 

    Note: If you dismiss this prompt, you can retrigger the pairing flow at any time by tapping “SYNC WITH A DEVICE” on a blood glucose survey task, or from the ‘connected devices’ menu in settings.

    1. Click “CONNECT NOW” to begin the synchronization flow. 
    2. Select the device you are using. This selection is saved in “settings.”
    3. Once you have paired your device, tap “SYNC WITH A DEVICE” on a blood glucose survey, moving forward, to pair your reading.

    There are three types of integrations that are supported:

    • OCR: If your glucometer device is an OCR device, (optical character recognition), your phone camera will launch. Hovering the phone camera over your device will upload the reading into the app.
    • Bluetooth: If your glucometer device is a Bluetooth device, the app will scan for new readings in the background and the readings will be presented to you in a list. You can then select the applicable reading to be uploaded into the app.  Any readings that were previously synced will be grayed out and will not be able to be selected again.
    • Apple Health: Readings synced into Apple Health from your glucometer’s device manufacturers app will sync into Wellframe via Apple Health. See below for integration steps.

    Once you have selected a reading and tapped ok (Bluetooth or Apple Health) or used the camera to read in a new blood glucose reading (OCR), the reading will populate the entry field in the survey response. Click SAVE.

    Note: You will always have the option to edit the number before submitting the survey response.You can view, add, remove, resync devices, or change which device is primary in the app settings menu.

    Connecting Via Apple Health

    (OPTIONAL – Applicable to iPhone Users ONLY).
    1. Confirm your glucometer’s device manufactures app has been synced to Apple Health.
    2. On the iPhone, Go to Settings > Scroll down to Health app > click on “Data Access & Devices”. Confirm the Wellframe app displays.
    3. Tap Wellframe, confirm “ALLOW WELLFRAME TO READ DATA” > “Blood Glucose” is enabled.
    4. When “syncing”, select “Apple Health” from the Connected Devices menu, instead of your glucometer device.

    Compatible Glucometers

    Below is a list of current compatible devices. If you do not see your model listed below, please check back for updates. If you do not have a Wellframe compatible device, you can still track your blood glucose readings through the app by manually entering your blood sugar readings.

    SourceDevice
    AbbottAbbott FreeStyle Freedom Lite Glucose Meter
    AbbottAbbott FreeStyle Lite Glucose Meter
    AbbottAbbott FreeStyle Precision Neo Glucose Meter
    AbbottAbbott FreeStyle Precision Xtra Glucose Meter
    Accu-ChekAccu-Chek Aviva Connect Glucose Meter
    Accu-ChekAccu-Chek Guide Glucose Meter
    Accu-ChekAccu-Chek Guide Me*
    Accu-ChekAccu-Chek Instant Glucose Meter
    Accu-ChekAccu-Chek Aviva Plus Black Glucose Meter
    Accu-ChekAccu-Chek Aviva Plus Silver Glucose Meter
    Accu-ChekAccu-Chek Compact Plus Glucose Meter
    Accu-ChekAccu-Chek Nano Glucose Meter
    Accu-ChekAccu-Chek Performa Glucose Meter
    Accu-ChekAccu-Chek Performa II Glucose Meter
    AgamatrixAgamatrix Jazz Wireless 2 Glucose Meter
    Ascensia Diabetes CareAscensia Diabetes Care Contour Next 7901H*
    Ascensia Diabetes CareAscensia Diabetes Care Contour Next 7902H*
    Ascensia Diabetes CareAscensia Diabetes Care Contour Next One Glucose Meter*
    Ascensia Diabetes CareAscensia Diabetes Care Contour Plus One Glucose Meter*
    BayerBayer Breeze 2 Glucose Meter
    BayerBayer Contour Glucose Meter
    BayerBayer Contour Next EZ Glucose Meter
    Bewell ConnectMyGluco
    CVSCVS Health Advanced Bluetooth Glucose Meter
    CVSCVS True Metrix Air Glucose Meter
    CVSCVS True Metrix Glucose Meter
    CVSCVS True Result Glucose Meter
    CVSCVS True Track Glucose Meter
    LifeScanLifeScan OneTouch Verio Flex Glucose Meter
    LifeScanLifeScan OneTouch SelectSimple Glucose Meter
    LifeScanLifeScan OneTouch Ultra2 Glucose Meter
    LifeScanLifeScan OneTouch UltraMini Glucose Meter
    NiproNipro True Metrix Air Glucose Meter
    NiproNipro True Metrix Glucose Meter
    NiproNipro True Result Glucose Meter
    NiproNipro True Track Glucose Meter
    RelionRelion Confirm Glucose Meter
    RelionRelion Prime Glucose Meter
    RelionRelion Ultima Glucose Meter
    Rite AidRite Aid True Metrix Air Glucose Meter
    Rite AidRite Aid True Metrix Glucose Meter
    Rite AidRite Aid True Result Glucose Meter
    Rite AidRite Aid True Track Glucose Meter
    WalgreensWalgreens True Metrix Air Glucose Meter
    WalgreensWalgreens True Metrix Glucose Meter
    WalgreensWalgreens True Result Glucose Meter
    WalgreensWalgreens True Track Glucose Meter
  • Chat Tab

    The “Chat” tab is where you will be able to communicate directly with your care team at any time through a secure two-way messaging system. It’s just like text messaging, only more secure to protect your health information.

    Note: Your care team may not respond immediately. If you need to speak to a doctor or in case of an emergency, please call emergency services or your doctor directly. Wellframe should not be used in emergencies.

    A screenshot of a series of messages in the in-app chat

    Attachments

    The “Chat” tab enables you to securely send and receive attachments between you and your Care Team, including photos and files (such as pictures of an injury, discharge instructions, or a medical bill you would like to discuss).

    How to add an attachment:

    1. Tap on the Chat tab in the app.
      (Note: if this is your first time using the Chat tab, a message will pop up explaining what the Chat feature is for, and how it can benefit your experience with the app).
    2. Click on the “+” menu to the left of the text box.
    3. You will then be given 3 attachment options:
      • Photo Library: Choose a photo from the existing saved images on your device (you can choose up to 10 images at 1 time).
      • Take Photo: Take a brand-new photo with your device camera.
      • Choose File: Attach a document saved on your device.
    4. Once you have attached your preferred file(s), you can add text in the text box to provide context or further information related to the attachment, if necessary.
    5. To send your attached file(s) and message, tap the send button (the paper plane icon to the right of the text box).
    A screenshot of adding attachments in the in-app chat

    File Types & Limits

    Supported file types:

    1. .pdf.
    2. .jpg/.jpeg (Note: iPhone iOS image default is .HEIC, which we will convert to .jpg on upload).
    3. .png.

    File size limits:

    1. The maximum file size limit is 2 MB. 
    2. Any images you upload via the app, larger than 2MB, will be automatically resized to stay within a 2 MB maximum file size.
    3. PDF files over 2 MB will not be automatically resized, and you will need to resize them yourself before being able to upload.

    Virus scanning:

    1. Every file uploaded is scanned to ensure it is safe to save and open.
    2. A message will display if a file does not pass the security check, and the file will not be saved or displayed if it does not pass.

    Deleting attachments:

    1. You and your Care Team will be able to delete any attachments that you have uploaded via the app, however you will not be able to delete any attachments uploaded by your Care Team.
    2. After deletion, a message will display for both you and your Care Team, showing who deleted the file & when it was deleted.

    Instructions

    Your Care Team can also send instructions and important information to your app that you can access easily, without scrolling back through your conversations to find.

    The clipboard icon at the top left of the Chat tab will contain any instructions or important information you and your Care Team wish to keep in one place.

    If you have notifications set up for the app, you will receive a prompt any time your Care Team has added, or edited, something in your instructions.

  • Resources Tab

    The Resources tab contains a Library of educational articles about your health, and a list of our available Care Programs.

    Library 

    Our Library articles may be specific to your condition or procedure, your medications, or offer general healthy lifestyle tips, however they will also cover many other topics that you may be interested in. 
    You can save any of the article you view to your “Favorites” list by tapping on the hollow star at the bottom center of an article. Once favorited, the star will turn solid white.  
    Your favorite articles can then be easily accessed at any time in the Library screen by tapping “My Favorites” 
    NOTE: All the articles that appear in your Checklist can also be found at any time in the library. 

    Care Programs 

    The Resources Tab features an expandable list of our Care Programs available for you to browse, and request to enroll in if you are interested.

    To view specific Care Program details: 

    1. Tap “View all health topics” (below the 4 initial examples), and a new screen displaying an extensive list of various Care Program health topics will appear 
    1. Scroll through and tap on any of the available health topics to see a list of each Care Program available to you under that topic 
    1. Tap any of these Care Program names to view a description of the specific program, and what to expect in terms of content type and program duration 

    Requesting to enroll in Care Programs 

    When you find a Care Program you would like to enroll in: 

    1. Tap the “Request to Enroll” button at the bottom of the screen 
    1. This will generate a pop-up box explaining that your request will be sent to your Care Team to approve, and if you have any further questions, you should contact them directly to discuss 
    1. If you wish to go ahead with the request, tap “Request”, otherwise tap “Cancel” 
    1. Finally, if you tapped “Request”, a pop-up box will let you know the request has been successfully sent, confirming you will be notified whether the request is approved or denied 
    2. Once a Care Program has been requested, you will see a “requested” notice next to the program title in the list view.

    NOTE: You can only request ONE care program at a time. Until your Care Team has approved or declined your current, you cannot request to join another program as these are reviewed on a case by case basis. You can, however, tap “Chat with your Care Team” on any other programs you may be interested in to discuss them with your Care Team.

    Request Approved 

    • If your Care Team approves your request to join a Care Program, you will receive a notification on your device home screen stating, “Program Request Approved” 
    • If you are already using the app at the time of approval, you will instead see a box appear at the bottom of the app screen confirming the same with an option to “View” the full approval screen so you can get started. 

    Request Declined 

    • If your Care Team decline your request to join a Care Program, you will receive a notification on your device home screen stating, “Program Request Declined” 
    • If you are already using the app at the time of approval, you will instead see a box appear at the bottom of the app screen confirming the same with an option to “Message” your Care Team to further discuss your health goals (this will take you to the Chat tab) 
  • Profile Tab

    The Profile tab is where you will see the number of days you have been using the app, further details on the care program(s) you are enrolled in, and where you can manage your medication and/or health reminders. You can also access your account settings by tapping the gear icon on the top right of the tab.

    A screenshot of your profile information

    Enrolled Care Programs

    Here is where you can see which care program(s) you are enrolled in. Tapping the care program card of your choice will enable you to view more detailed information about the program. You can exit the expanded care program information screen by tapping the backwards facing arrow at the top left of the tab.

    Expanded care program information will include:​

    • Description of your care program​.
    • Expected duration of your care program​.
    • The type of content included within your care program. ​
    • Ability to easily chat with your care team via the “chat with care team” button.
    A screenshot of a care program's details
  • Reminders (Medication and Health)

    Medication Reminders

    You can set Medication Reminders in the Wellframe app to notify you when you need to take your medications.

    To Add a Medication Reminder:
    1. Checklist Tab: Tap the “+ Add” button the top right of the tab, then choose “Medication Reminder.”
      Profile Tab: Scroll down and tap the “+ Add Medication” button on the tab.
    2. Type the name of the medication you will be taking (this can include emojis and special characters), and tap continue.
    3. Tap the “Repeat” field to choose how often your reminder should occur (One time, daily, weekly, monthly, or a custom cadence). Note: If you choose “custom”, this will generate an additional box called “Every” where you can choose the number of times you wish the reminder to repeat in days, weeks or months (depending on the choice you make). Creating a “custom” reminder cadence will also generate an additional box (below the “start date/end date”), in which you will be prompted to choose the day of the week or date of the month you wish the reminder to occur (depending on your “custom” choice).
    4. Next, choose a “start date” and “end date” for the reminder. Note: If you chose an end date, make sure the “Set End Date” toggle is turned on. If you don’t want the reminder to end, leave this set to “Never.”
    5. If you chose a weekly or monthly reminder cadence in the “Repeat” box, you can now select which day of the week or day of the month you wish you reminder to occur.
    6. Finally, choose the time that you would like the reminder to occur by tapping the “Time” box. Note: Tap “+ Add a time” to set additional times per day if needed (maximum of 12-time entries per day, per reminder).
    7. Tap “Create” at the top right of the tab.
    A screenshot of adding a medication reminder
    To Edit a Medication Reminder:
    1. In the “Profile” tab, scroll down and select the medication reminder you wish to edit (you may need to tap “Load More” if you have more than 5 active medication reminders).
    2. Tap the desired field(s) you wish to edit, and make your changes.
    3. Tap “Save” at the top right of the tab.
    A screenshot of editing a medication reminder

    Note: Any edits to a reminder will go into effect the following day – don’t be alarmed if you still see your original health reminder in your checklist today, it will be updated tomorrow.

    To Delete a Medication Reminder:
    1. In the “Profile” tab, scroll down and select the medication reminder you wish to delete (you may need to tap “Load More” if you have more than 5 active medication reminders).
    2. Tap the “Delete” button.

    Health Reminder

    In addition to Medication Reminders, you can also set reminders for other health-related activities. For example, you could set a reminder to “drink water.”

    To Add a Health Reminder:
    1. Checklist Tab: Tap the “+ Add” button the top right of the tab, then choose “Health Reminder.”
      Profile Tab: Scroll down and tap the “+ Add Health Reminder” button on the tab.
    2. Name the reminder.
    3. Enter an optional note. This note will be visible when the reminder is opened from the Checklist tab and will also be visible to your Care Team.
    4. Then select the start date, time, and frequency of the reminder.
    5. Then tap “Save.”
    A screenshot of adding a health reminder
    To Edit a Health Reminder:
    1. In your “Profile” tab, scroll down and select the health reminder you wish to edit (you may need to tap “Load More” if you have more than 5 active health reminders).
    2. Then tap “Edit” in the top right corner.
    3. Here, you can edit the name, date, frequency, or time of your health reminder.
    4. Tap “Save.”

    Note: Any edits to a reminder will always go into effect the following day – don’t be alarmed if you still see your original health reminder in your checklist today, it’ll be updated tomorrow.

    To End a Health Reminder:
    1. In your “Profile” tab, scroll down and select the health reminder you wish to edit (you may need to tap “Load More” if you have more than 5 active health reminders).
    2. Tap “Remove this Reminder.” 

    Note: Your reminder will be removed starting tomorrow – don’t be alarmed if you still see it in your checklist today.

    A screenshot of removing a health reminder

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