My Account

Logging In

If you have already created a Wellframe account, you can log in to the app by following these steps:
- Open the app on your smartphone or tablet.
- Tap “Log In” on the welcome screen.
- Enter your email address and password that you created when setting up your account. Visit this article if you have forgotten your password and need assistance with resetting it.
If you are logging in on a new device that does not already have the app downloaded, visit www.wellframe.com/download to install Wellframe again.

Once the app has downloaded on your new device, select “Log In” and enter your account information (see instructions above).

Visit this article for instructions on accessing the app if you have not yet created your account.
Resetting Your Password

Resetting your password for the app is easy!

If you have already created a Wellframe Account and have forgotten your password, you can reset your password by following these steps:
1. Open the app and tap “Log In” on the main screen.
2. Under the “Password” box, tap “Forgot Password.”
3. On the next screen, enter your email address and tap “Submit.”
Note: You must type in the same email address that you used to create your account. You will receive an email within a few minutes with instructions to create a new password.

Android Users

If you have an Android device and follow the above steps, but the password reset link takes you back to the app Login page, please follow the below steps to allow your device to view the correct password reset page:
1. Go to Settings on your device (not in the Wellframe app)
1. Scroll down to Apps
1. Find and tap on the Wellframe app
1. Tap “Set as default”
1. Toggle OFF “Open supported links”
1. This will allow the password reset link to correctly open in your device’s default web browser
If you are currently logged into the app and would like to reset your password:
1. Go to the Profile tab
1. Tap the settings icon at the top right of the screen
1. Tap Logout and then follow the steps at the beginning of the article
If you are still having trouble accessing your account, contact your care team or contact us to give you a hand.
Enabling/Updating/Disabling Notifications

Wellframe is designed to send notifications to your device so that you can keep up with your care program. These may be alerts about your medication reminders, messages from your care team, or other updates. We encourage you to open the app daily to record your progress and complete your tasks, and therefore we recommend you do not disable these.

These notifications will NEVER contain personal information about your health — they will just be reminders that something in the app requires your attention.

To turn on your notifications if you have turned them off:

Apple:
1. Open your iPhone or iPad device Settings.
2. Scroll down and tap on Wellframe.
3. Tap on Notifications.
4. Turn on “Allow Notifications” so that the toggle turns green.
Visit this article for more information on iPhone/iPad notification settings.

Android:
1. Open the App Launcher.
2. Go to Settings.
3. Go to Apps.
4. Scroll down and tap on Wellframe.
5. Make sure all toggles for notifications are ON.
Visit this article for more information on Android notification settings.
Uneroll from Your Care Program

If you no longer wish to be enrolled in the care program you are currently using, you can request in the app:
1. Go to the Profile tab, and tap the Settings icon on the top right of the screen.
2. Tap “Manage Account.”
3. Tap “Unenroll in program.”
4. This will take you to the Chat tab, where a pre-populated message will generate in the text box that says “I’d like to unenroll in the program.”
5. If you want to move ahead with unenrollment, tap the send arrow to the right of the message.
6. Your Care Team will be in touch soon to confirm this decision with you.
Delete Your Account

If you would like Wellframe to delete your data:
1. Go to the Profile tab, and tap the Settings icon on the top right of the screen.
2. Tap “Manage Account.”
3. Tap “Delete account.”
4. The app will then prompt you to type the word “Delete” into the box, then tap the Delete button.
5. Wellframe will then contact you via the email address linked to your app account, and begin the process of deleting your data.
Note: Alternatively, you can directly contact the Technical Support team by emailing support.wellframe.com, or by calling 844-452-4985 to make this request.

Logging In

If you have already created a Wellframe account, you can log in to the app by following these steps:

If you are logging in on a new device that does not already have the app downloaded, visit www.wellframe.com/download to install Wellframe again.

Resetting Your Password

Enabling/Updating/Disabling Notifications

To turn on your notifications if you have turned them off:

Uneroll from Your Care Program

Delete Your Account

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