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Settings

Settings 

The Settings menu resides in the Profile Tab and can be accessed by tapping the settings icon (cog wheel) in the top right of the screen. 

This menu provides access to Privacy Policies and enables you to control and customize how you want the app to function.

Account 

  1. Email: The email address registered to your account. 
  2. App Access: Your insurance provider name and contact information. 
  3. App Version: The version of the app you currently have installed.
  4. Manage Account: The version of the app you currently have installed.
    • Cancel Account: Tapping this option will take you to the Chat tab and pre-populates a message to your care team asking that they cancel your Care Management account. The Care Team will then respond to discuss this request with you to confirm your decision.
    • Delete account: NOTE: THIS REQUEST IS TO DELETE ALL OF YOUR DATA FROM THE APP. THE DATA WILL NOT BE ABLE TO BE RECOVERD. IF YOU SIMPLY WISH TO NO LONGER PARTICIPATE IN CARE MANAGEMENT, PLEASE CLICK ON THE OPTION ABOVE.

    Tapping this will generate a pop-up box asking you to confirm you wish to delete your account by typing “Delete” into the box and then tapping “Delete” again. This will send an email to Wellframe Technical Support, who will begin the deletion process once the request is received. If you do not wish to delete your account, tap “Cancel.” 

    NOTIFICATIONS 

    1. App Notifications 
      • Checklist reminder: Here you can activate and choose the frequency of when you would like notifications pushed to your device to remind you of items due for completion on your checklist. You can also disable checklist notifications by clicking the “toggle” button off. 
      • Health Event Date: This will send a reminder when you need to enter a date, such as “Delivery Date” or “Surgery Date”. Note this setting is only applicable if you are on a “Date Based” Care Program. 
      • Step Goal Achievement: Here you can toggle on and off whether you do or do not want to be alerted when you have achieved your step goal for the day. 
        1. Sound for Task Completion: Turns sound on/off when a task is completed. 

        STEP COUNT 

        1. Checklist Step Tracker: Track your steps on your Checklist and set a daily step goal. 
        2. Trace Steps Automatically: Will track your steps automatically, if this is not enabled, you will need to enter your steps manually.

        BLOOD GLUCOSE 

        1. Glucose Meter: This option will only display if you are currently syncing blood sugar readings to the app via a glucometer device. This setting enables you to connect/disconnect those devices. 
          • Add A Device: Allows you to connect to a Glucose Device via Bluetooth. 
          • If you already have a connected device, the Device Name will appear here. 

        SECURITY SETTINGS 

        1. Screen Lock: Allows you to enable extra security for the app by requiring a PIN or Face ID.  
        2. Data Usage Preferences:
          • Opt in to Usage Data: Here you can toggle on and off whether you will allow Wellframe to collect and analyze data as you use the app. 
          • Opt in to Emails: Here you can toggle on and off whether you will allow Wellframe to occasionally send you announcements to your account email address about recent updates and services. 
          • Opt in to Data Reporting: Here you can toggle on and off whether you will allow Wellframe to occasionally ask you for feedback on the Wellframe product experience.

            SUPPORT AND FEEDBACK 

            1. Help Center: This links to our Wellframe Member Support Center website, where you can browse guides for each feature of the app.
            2. Submit Feedback: This generates a pop-up comment box where you will be asked to suggest any feature improvements.

            TERMS AND AGREEMENTS 

            1. Privacy Policy: View the latest Privacy Policy for the app. 
            2. End-User License Agreement: View the latest End-User License Agreement for the app. 
            3. Open Source: View the latest guidance on how Wellframe uses Open Source Software to continue to develop and innovate the user experience. 
            4. Legal Notices: View the latest Legal Notices for the Wellframe app.

            Log Out: Tap here to log out of the app. Note: You do not need to “log out” each day. The app remains secure, and logging out can cause you to miss important notifications.