Caregiver Registration

Caregiver Registration

As a parent or caregiver, you may be eligible to participate in Wellframe on behalf of someone else. For more information regarding eligibility for caregiver participation, please reach out to your sponsoring organization.

Here are the steps to create an account in the Wellframe app as a caregiver:

1. After opening the app, tap “Sign Up.”
2. Next, you will be prompted to enter an access code.
   • This code is given to you either directly from someone on your member’s care team (this may have been in-person, via a text or email, or via a brochure) or via communication from your sponsoring organization, like from a website or brochure. Visit this article for more information on your Wellframe access code.
3. You will now be prompted to choose whether you are managing your own health through the app or someone else’s. As a caregiver, please select, “someone else’s.”
4. On the next screen, you will be asked to enter additional information on behalf of the member for an eligibility check. Visit this article to learn more about the eligibility requirements.
5. To register, you will need to enter some basic information on behalf of the member.
6. You will then be prompted to include your own details and contact information.
7. Create your Wellframe login by entering your email and creating a new password. Your password must contain one letter, one number, one special character and be at least 8 characters long.
8. Accept the Wellframe End User License Agreement (EULA) by checking the box. On the Privacy Policy page, scroll to the bottom and press “Accept” to complete sign up.
   To learn more about the EULA and Privacy Policy, visit this article.
9. Lastly, you will be asked to finalize your account setup:
   • Enable Push Notifications and Step Counting Permissions. For more information on how to set up push notifications and step counting, visit this article.
   • After signing up, your account may need to be reviewed by the care team and placed in a pending approval state.
   • If approval is needed, you will be notified by push notifications, email, or text message once your account is approved and you have been granted access to the app.
   • If you’ve been pre-approved as a caregiver, you will skip the pending approval state and be taken straight to the checklist screen.

With that, you’re all set! Visit this article to learn more about the features of the Wellframe mobile app.