Delete Your Account – CareTN

As a user of CareTN, provided by Blue Cross and Blue Shield of Tennessee, you may request deletion of your account and associated data directly from the app.

Instructions

1. Navigate to the Profile tab and select the Settings icon in the top right of the window.
2. Select Manage Account.
3. Select Delete account.
4. Type the word “Delete” into the box, then select the Delete button.
5. A member of the mobile application team will contact you through the email address linked to your app account and begin the account deletion process.

What Happens Next

• The deletion request routes to the team responsible for processing the request.
• Because member data is stored by the healthcare organization or health plan under which the account was created, the team confirms with that organization before deletion proceeds.
• If the healthcare organization or health plan does not approve the deletion, you will receive directions to contact that organization’s privacy office directly.
• Processing times vary depending on the review required.

Contact

You may also directly contact the Technical Support team by emailing [email protected], or by calling 844-452-4085, to make this request.