During the onboarding process, once you have selected who you are using the app for, you will be asked to enter additional information to pass an eligibility check. The information requested will depend on what is required by your sponsoring organization. 

You will either need to enter: 

Member ID and Date of Birth or Last Name and Date of Birth.

Don't worry, the app will let you know what information you need to enter!

Member ID information: 
You can find your Member ID on your health insurance card. For information on how to enter your Member ID please view the Member ID card example shown on the screen. There will also be additional text, under the Member ID image, to assist you with the correct format. Please ensure that your Member ID contains no spaces or dashes.

If you do not have your insurance card please contact your sponsoring organization directly.

If you are entering the information as shown, and still cannot proceed, please click the “I NEED HELP” button.

Last Name: 
Enter only your last name with the first letter capitalized.

 If you are encountering any issues with passing the eligibility check when asked for your last name, please click the “I NEED HELP” button to confirm that your information has been entered correctly into the Wellframe system.

Date of Birth:
After you have either input your Member ID or Last Name into the app, you will need to enter your Date of Birth. To enter your Date of Birth, scroll through the dates in the calendar picker and select the correct Month, Day, and Year, and then click “SUBMIT”.

NOTE: If you are a family member or caregiver using Wellframe on behalf of someone else, please see this article regarding caregiver participation for more details. You may need specific instructions from your care team or the Wellframe team on how to enter the eligibility information. Please reach out to your care team, or contact us at help@wellframe.com for further instructions.