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Resetting Your Password

Resetting Your Password

Resetting your password for the app is easy!

If you have already created a Wellframe Account and have forgotten your password, you can reset your password by following these steps:

  1. Open the app and tap “Log In” on the main screen.
  2. Under the “Password” box, tap “Forgot Password.”
  3. On the next screen, enter your email address and tap “Submit.”
A screenshot of reseting your password

Note: You must type in the same email address that you used to create your account. You will receive an email within a few minutes with instructions to create a new password.

Android Users 

If you have an Android device and follow the above steps, but the password reset link takes you back to the app Login page, please follow the below steps to allow your device to view the correct password reset page: 

  1. Go to Settings on your device (not in the Wellframe app) 
  1. Scroll down to Apps  
  1. Find and tap on the Wellframe app 
  1. Tap “Set as default” 
  1. Toggle OFF “Open supported links” 
  1. This will allow the password reset link to correctly open in your device’s default web browser 

If you are currently logged into the app and would like to reset your password: 

  1. Go to the Profile tab 
  1. Tap the settings icon at the top right of the screen 
  1. Tap Logout and then follow the steps at the beginning of the article 

If you are still having trouble accessing your account, contact your care team or contact us to give you a hand.Â